Refund policy
Your right to cancel
As an EU consumer, you have the right to cancel your order within 14 days of delivery, without giving a reason, under the Consumer Rights Directive (2011/83/EU) as implemented in Ireland.
The exception that applies to our products
This right does not apply once a sealed product is unsealed after delivery, where the product is not suitable for return for health or hygiene reasons. Our capsules are a sealed, ingestible food supplement, so once the seal on a bottle/pack is broken, it cannot be returned or refunded, except where the product is faulty, damaged on arrival, or not as described.
This means: if you change your mind, you can return an unopened, unsealed product within 14 days for a full refund. If the seal has been broken, we can only offer a refund or replacement where the product itself is faulty or defective.
How to request a return or refund
- Email nightbombs@mtstgeorge.com within 14 days of delivery with your order number.
- 2. We'll confirm whether the item is eligible and provide a return address if needed.
- 3. Once we receive the unopened item (or confirm a fault), we'll refund you to your original payment method within 14 days.
Faulty or damaged items
If your order arrives damaged, faulty, or incorrect, contact us at nightbombs@mtstgeorge.com with photos where possible. We'll arrange a replacement or refund at no cost to you, regardless of whether the seal is broken, since the fault is ours.
Return shipping costs
For change-of-mind returns, the customer covers return postage. If we send a faulty, damaged, or incorrect item, we cover return shipping - no cost to you.
Refund address (if returning physically)
Apt 7, 36 York Road, Dun Laoghaire, Co. Dublin, Ireland (update this once a dedicated fulfilment address is set up).